At Bangkok Bootery, we believe that the relationship with our clients doesn't end at the checkout — it begins there. Whether you're shopping from Bangkok, Phuket, Dubai, or abroad, we’re committed to making sure your handmade leather goods are protected, preserved, and supported long after the sale.
From how to clean leather bags, to understanding our leather warranty policy, this guide is your complete resource. Where to Reach Us: Easy, Instant, Personal You can connect with us directly through multiple channels, no matter where you are:- WhatsApp – Instant chat for quick questions and product care advice
- tel:+66-81 333 6645
- LINE – Especially popular with local Thai customers
- https://line.me/ti/p/@bangkokbootery
- Instagram & Facebook – Product highlights, launches, and direct messages https://www.instagram.com/bangkokbootery/
- Email – For detailed inquiries: official@bangkokbootery.com
- Repairs – Minor fixes or complex leather restorations
- Adjustments – Strap resizing, hardware replacement, zipper issues
- Product assessments – Evaluations before any major work
- Wipe gently with a soft cloth after each use
- Use a leather conditioner for exotic skin once a month
- Avoid water and direct heat
- Rotate pairs regularly to preserve shape
- Empty and wipe the interior weekly
- Clean the exterior with a damp cloth (no chemicals)
- Store in a dust bag with silica packs
- Avoid overfilling to protect the shape and stitching
- Shoes, bags, accessories: covered by a 2-year warranty
- Exotic leather items: eligible for product assessments, cleaning advice, and repair services
- Our leather product guarantee covers material or manufacturing defects
- If eligible, we will repair or replace your item within 21 days
- No cash refunds, but exchanges are available within policy terms
- Use soft, dry cloths only
- Always test any product on a small area
- Never use alcohol-based cleaners
- Store away from sunlight
- Use a conditioner specifically for exotic leather